BYTE-BUY

Help Center

Hi,how can we help you?

Place an Order

Pay for Order

Track your Order

Cancel your Order

Create a Return

Payments

Vouchers

Delivery

Return & Refund

Products

byte-buy Express

sell on byte-buy

pickup station

Payment

We accept a variety of payment methods including:


  • Pay on Delivery: allows for payment in cash, or with a credit/debit card, bank transfer, or Mastercard upon delivery.

  • Byte-Buy Pay: accepts payment through Mastercard, Visa cards, and bank transfers.

  • Buy Now Pay Later(BNPL): allows you to buy now and pay later with convenient options such as; Easy Buy and Credpal at checkout.

  • Mobile Money: enjoy the convenience of paying with or without your wallet using options like Opay and PalmPay at checkout.

  • Vouchers: allow you to pay using a voucher code.

payment

byte-buy prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions

payment

If your payment is declined,you can check the following to resolve the issue:


  • Check the Spelling and billing information you entered for accuracy.

  • Ensure that your credit card has sufficient funds or that your bank account has enough balance.

  • Check if there are any restrictions on your card such as a daily spending limit.

  • Make sure your card has not expired.

if you've checked the above and your payment is still declined,you can contact byte-buy customer service for assitance via our livechat.


Note: it is recommended to keep the details of thr error message that appears during the declined transaction to provide to byte-buy customer service for a faster resolution.


payment

Yes, you can pay for your orders in cash upon delivery on Byte-buy. You can choose to pay in cash or opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment - all without the need to enter payment information beforehand.

payment

If you have been charged twice for the same order, you can contact Byte-buy customer service for assistance in resolving the issue. They can be reached through the Live Chat.


Please provide the following information to Byte-buy customer service when reporting a double charge:


  • Your name and email address used to place the order.

  • Order number and date of purchase.

  • Details of the double charge (amount, date, and transaction number).

Byte-buy customer service will assist you in resolving the issue and arranging for a refund if applicable.

payment

You can check the status of your payment by following these steps:


Step 1: Go to the "Order" section in your account dashboard.


Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be "Confirmed."


You will also receive a confirmation email from Byte-buy after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact Byte-buy customer service via our livechat.

payment

Byte-buy pay on delivery is a cashless payment option that allows you to pay for your byte-buy orders upon delivery. You can pay with your credit/debit card, bank transfer, or Mastercard.


To pay with byte-buy pay on delivery, simply ask our delivery associate to use byte-buy pay as a payment method. Then, you can select your preferred payment method within byte-buy pay.

payment

If the order hasn't been shipped yet,you can cancel your order and get a refund.

payment

Most payments on Jumia are processed immediately when completed. However, specific processing times may vary depending on the payment method.


To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.

payment

If you prefer to pay using a bank transfer, follow the steps below:


  • Upon delivery, kindly request from our delivery associate that you would like to pay with a bank transfer via ''Byte-buy pay."

  • The Delivery associate will generate a link that will be sent to you via SMS on your registered phone number.

  • Click on the link, and it will redirect you to the byte-buy pay app page with the bank account details.

  • Kindly ensure you transfer the EXACT AMOUNT to the Byte-buy Pay account provided.

  • Confirm that your payment was successful.

A unique or different bank account is provided for each transaction; do not keep the account information for future usage.


Please note: Do not share your card details or CVV with the delivery associate.

payment

If you prefer to pay using card, follow the steps below:


  • The Delivery associate will send a Byte-buy Pay payment link to your registered phone number on the order, or better still, you can scan the QR code to get the payment link.

  • Click on the link, provide your card details to pay or simply log into your account to pay with your card stored on Byte-buy Pay.

  • Confirm that your payment was successful.

That is it! You’re done.


Please note:Do not share your card details or CVV with the delivery associate.

payment

If you prefer to pay via USSD, kindly follow the steps below:


  • Upon delivery, kindly request from our delivery associate that you would like to pay via ''Byte-buy Pay."

  • The Delivery associate will generate a link that will be sent to you via SMS on your registered phone number.

  • Click on the link, and it will redirect you to the JumiaPay app page with the bank account details.

  • Kindly ensure you pay the EXACT AMOUNT to the Byte-buy Pay account provided using your bank's USSD code.

  • Confirm that your payment was successful.

For further inquiry/feedback write to us at Byte-buy pay.feedback.ng@byte-buy.com

payment

Most payments on Byte-buy are processed immediately when completed. However, specific processing times may vary depending on the payment method.


To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact Byte-buy's customer service team for assistance.

vouchers

Byte-buy vouchers are codes that provide customers with exclusive discounts on their purchases made on the Byte-buy website. Additionally, these codes can be issued as a form of refund for canceled or returned orders made through specific payment methods. With Byte-buy vouchers, customers can maximize their savings and have a seamless shopping experience.

Vouchers

To use your Jumia voucher, follow these simple steps:


Step 1: Log into your Byte-buy account.


Step 2: Go to the "Account" section in the top right menu.


Step 3:Select "Vouchers" to view all vouchers linked to your account. You may also have received a voucher code via email or social media.


Step 4: Copy the voucher code you want to use.


Step 5: During checkout: after you have confirmed your delivery details , please paste your code in the "Enter code here" field under the "Order Summary" section and click "Apply".


Step 6: Your order total will be updated with the voucher's discount value, and you can proceed with your order by clicking "Confirm".


It's that easy! With Byte-buy vouchers, you can enjoy extra savings on your purchases.ClickHerefor a guide on how to use a voucher code.

vouchers

Unfortunately, you cannot use multiple vouchers at once. You can only use one voucher per order. We suggest you choose the best voucher for your purchase and make the most of the discount it offers.

vouchers

You can check the voucher's status in your Byte-buy account, under the "Vouchers" section. If the voucher has expired or has already been redeemed, it will not be listed there. In addition, reactivation of the voucher code may not be possible.

vouchers

Some vouchers may have restrictions, such as being only valid for specific products or categories. The terms and conditions of the voucher will indicate any such restrictions.

vouchers

If you're facing an error while trying to apply a voucher code on Jumia, here are some common reasons why voucher codes might not work and how to resolve them:


  • Incorrect code: Please double-check that the code you entered is correct and free of spaces or special characters.

  • Account specificVoucher codes are linked to your Byte-buy account and cannot be used by another account. If the code was received from someone else, it won't work for you.

  • Already redeemed:Each voucher code can only be used once. If you have already redeemed the code, it will no longer be valid.

  • Expired:Voucher codes have a limited validity period. If the code has expired, it won't work.

  • Maximum redemptions reached:Some voucher codes have a maximum number of redemptions. If the maximum has been reached, the code won't work.

vouchers

The conditions for using voucher codes, including any minimum order values, may vary. For more information on the specific conditions for your voucher, please visit the "Vouchers" section in your account.

Delivery

Your order will be delivered on or before the delivery date stipulated at the checkout page and in the confirmation email sent. To learn more about our delivery timeline, clickhere.

Delivery

To check the delivery status of your order, you can follow these steps:


Step 1: Log in to your account.


Step 2: Click on the "My Account" button and select "ORDERS" from the dropdown menu.


Step 3: Locate the order for which you want to check the delivery status and click on the "See Details" button.


Step 4: On the order details page, you will be able to see the delivery status under the "Order Information" section. The delivery status will indicate if the order has been shipped, is in transit, or has been delivered.


Step 5: If the delivery status is "Shipped," you can click on the "Track Package" button to view the delivery tracking information.


Step 6: If you have any concerns about the delivery status, you can contact Byte-Buy's customer service team by clicking on the "Help" button at the top right of the page and selecting "Live Chat" from the dropdown menu.


Note: When you place an order, you are provided with a delivery timeline.


On the day of delivery, the delivery agent will also call you.

Delivery

If you are not available to receive your delivery, you have the following options:


  • Contact the delivery agent to reschedule the delivery for a more convenient time. (Note that the item can only be kept for a limited time before it is canceled as failed delivery.)

  • If you are unable to arrange for an alternative delivery, you can contact our customer service team to request a rescheduling of the delivery. You can reach them by clicking on the "Help" button at the top right of the page and selecting "Live Chat" from the drop down menu.

Note: It is not possible to change the delivery address once an order is placed. Byte-buy will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it's important to remain available to avoid order cancellation.

Delivery

Once the order has been placed, it is not possible to make changes to the delivery information.


It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on Jumia. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.

Delivery

The delivery fee is the cost incurred by Jumia and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order on the product page and during the checkout process.

Delivery

If your delivery has not arrived within the estimated time frame, you can follow these steps:


  • Check the order information page in your Byte-buy account for any updates on the delivery status.

  • Monitor communication sent through push notifications, emails, and the APP INBOX for any updates on the delivery status of your order.

  • Contact the delivery agent by using the contact information provided in the email sent to you when your package is “out for delivery”.

  • If you are unable to reach the delivery agent, or if the delivery status has not been updated, you can reach out to Byte-buy's customer service team for assistance via our live chat.

Note: We will work with you to ensure that your delivery arrives as soon as possible, so it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.

Delivery

To contact Byte-buy regarding a problem with your delivery, you have the following options:


  • Live Chat support on the website.

  • Calling the phone support line at +234 8135194530 (available Monday to Sunday, 8am to 8pm)

Delivery

In case your delivery arrives damaged, reach out to our customer service team through Live Chat with details about the damage. Our customer service representatives will assist you in resolving the issue and, if eligible, arrange for a refund. Remember to promptly inspect your delivery upon arrival and report any damages.

Dellivery

Our delivery associate has clear visibility on your delivery address as inputted at time of order placement. Therefore, they should not request any additional information including your location. However, should the address be incomplete or incorrect they may get in touch with you to confirm the address and avoid delivery failure

Delivery

We take customer satisfaction seriously. If you’re unhappy with the service provided by our delivery agent please contact us via our livechat to report the incident, so we can take the necessary corrective actions.

Delivery

Items from different vendors are shipped separately to ensure that there is no delay in fulfilling your order. You wil receive all your items within the delivery period mentioned on the product pages of each of these items. You can check the status of your order here anytime or by following these simple steps:


  1. Log into your Jumia account

  2. Select ‘Account’ in the upper right/left hand menu.

  3. Select ‘Orders’ .

  4. Find the item you would like to track and click ‘See details’

  5. Select the “track item” to display delivery details

  6. You will also receive delivery updates through email, app notifications, and app inbox , so you can easily track your order and know when it will be delivered.

Delivery

Payment has to be made before packages may be opened. Not to worry though when you shop on Byte-byte you can always return an item as long as you meet the return eligibility criteria. More information can be found here.

Delivery

You must refuse delivery of an open package, as we cannot guarantee the conformity of the product received. We will not accept returns of unsealed products if you change your mind.

Delivery

Once an order has been placed, the delivery method cannot be changed. We recommend you verify the delivery details including timelines, and shipping fees on the checkout page prior to placing your order.

Return & Refunds

Byte-buy accepts returns forALLeligible items within 7 days after delivery. To be eligible for a return, the product must be in its original condition and packaging, with all accessories and tags still intact.


It's important to note that some categories, such as those related to personal hygiene, may not be eligible for return.


You may review the full returns and refund policy HERE.

Return & Refunds

Step 1: Log in to your Byte-buy account and go to order.


Step 2: Click on the order of the item(s) you want to return.


Step 3:Select the item(s) you want to return and provide a reason for the return. Give more details to help us understand the issue.


Step 4:Choose your preferred refund method.


Step 5: Select your preferred pickup station.


Step 6: Review your information and submit your return request.

Return & Refunds

To streamline our return process, the reverse pick-up service is no longer available in your location. You can now drop off your return at the nearest Pickup Station. We apologize for any inconvenience this may cause and appreciate your understanding. If you have questions or need assistance, feel free to contact us.

Return & Refunds

If you receive a damaged or defective item, you can initiate a return by going to “Orders" in your Byte-buy account.Byte-buy will process a refund for the item.

Return & Refunds

It typically takes 1-8 business days to process a return and refund on Byte-buy.

Return & Refunds

The refund process begins after we have completed the evaluation of your returned product. Once your claim is validated, Byte-buy will proceed with the refund, it may take 3 to 10 business days for your bank to process and credit the funds back to your account.


  • For Bank cards (Visa/Mastercard), the refund narration will be RFND E-Cart Internet.

  • For Verve cards, the refund narration will be IPG/Customer Ref.

  • For Bank transfers, the refund narration will be Byte-buy Pay/MNFY.

  • For Mobile Money, the refund narration will reflect the specific payment instrument utilized.

  • For Paystack, the refund narration will be Paystack Finance refund.

If you used Byte-buy store credit to pay, the refund will be credited to your Byte-buy account as store credit within 24 hours.


If you used Credpal payment, the refund will be processed into the Credpal account depending on the payment plan.


If you used Voucher to pay, the refund voucher will be processed within 24 hours and sent to your email.

Return & Refunds

If you receive an error message that your item cannot be returned, it's likely due to Byte-buy's policy for customer safety and protection. Certain items, such as swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, drugs, food supplements, software, tickets, and adult products cannot be returned, except in the case of receiving a wrong, defective, counterfeit, damaged, incomplete, or expired item.

Return & Refunds

Your return request was declined by the Byte-buy Quality Check Team because the eligibility conditions for return were not met, or the return claim could not be confirmed after thorough testing. This may have occurred if you returned the item without its original packaging, or if an unsealed product (such as a phone or laptop) was returned but found to be functional. If you choose not to accept the returned item, it will be held in Byte-buy's warehouse for 60 days. After this time, if the item is not claimed, it will be forfeited and become the property of Byte-buy, and no refund will be issued.

Return & Refunds

The warranty information for a product can be found on its listing page on Byte-buy. For more information on how to claim a warranty, please follow this link.

Return & Refunds

Currently, Byte-buy does not offer an exchange option for items. However, you can still return an item and receive a full refund if your return claim is found to be valid.

Return & Refunds

We apologize for the inconvenience. All refunds are processed to reflect the original amount paid for the order. If you believe the amount you received is incorrect, please reach out to us for further investigation and resolution via Live Chat.

Return & Refunds

The refund amount will include the delivery fees, except for returns of Byte-buy Global items which were not caused by an error from Byte-buy or the seller, such as a change of mind or the size does not fit as expected. In these cases, the delivery fees will not be included in the refund.

Return & Refunds

You can keep track of your return status through email, App inbox, push notifications and SMS updates from Byte-buy. Additionally, you can also check our return timelines for further information.

Return & Refunds

You do not need to pay for any delivery fees when returning a product to Byte-buy.

Return & Refunds

Kindly drop off your item at the nearest pickup station as we no longer offer the reverse pickup service. If you have questions or need assistance, feel free to contact us.

Return & Refunds

In order to cancel your return request, please contact us via Live chat. If you have already been contacted for pickup, you may request the delivery associate to cancel it for you on your behalf.

Return & Refund

For items purchased on sale the amount refunded will be the exact amount paid and not its original value.


Example: If you purchased an item on sale for [N2000] and its original value was [N4000], we will refund you [N2000].

Return & Refund

If you used a Byte-buy refund voucher to partially pay for an order, we will refund you the full amount of the purchase, including the amount of the voucher.


For example, if you purchased an item for N4000 and used a N2000 refund voucher to pay for it, we will refund you N4000. The refund will be made to the same payment method used to purchase the order.

Products

byte-buy is Nigeria's leading online store, providing customers with an extensive selection of products in multiple categories. From electronics, apparel and home décor to health and beauty products. Whether you're looking for a new laptop, phone, or fashion accessories, byte-buy has something for everyone.

Products

You can search for a specific product on byte-buy by using the search bar located at the top of the website. Enter the name of the product you are looking for into the search bar, and then click the 'search' button. You will be presented with a list of results which match your search criteria. You can then browse through the list to find the exact product you are looking for. Additionally, you can narrow down your search results by selecting filters such as price range, brand and more.

products

Product details and specifications for items sold on byte-buy can be easily accessed by clicking on the product's listing. Once you have selected the desired item, scroll down to the bottom of the page where you will find a detailed description of the product's features and specifications. The product's details also include a list of images for the product, ratings and reviews from other customers, and a list of related items.

products

You can simply visit the product page and look for the "In Stock" label. If the product is currently in stock, you will see the "In Stock" label. If the product is not in stock, the label will not be present. If you need to check the availability of a specific item, you can also use the search bar on the byte-buy website. Enter the product name or SKU number to see if it is in stock. If the product is available, you will also see the "In Stock" label on the product page.

products

Just follow these steps:

Step 1: Go to your account in the top right corner of the main page.


Step 2: Choose “Pending Reviews”.


Step 3: Find the item you purchased and select “Write a Review”.


Step 4: Provide your honest feedback regarding the product and submit it


Your feedback will be visible to other customers and can help them make informed decisions when purchasing from byte-buy.

products

byte-buy has thousands of sellers and it is normal that same item is sold by multiple sellers. This allows you to choose your preferred seller considering their ratings and offer. When a product is sold by different sellers you will find the alternatives available on the product page.

products

Items from different vendors are shipped separately to ensure that there is no delay in fulfilling your order. You wil receive all your items within the delivery period mentioned on the product pages of each of these items. You can check the status of your order here anytime or by following these simple steps:

  • Log into your byte-buy account
  • Select ‘Account’ in the upper right/left hand menu

  • Select ‘Orders’

  • Find the item you would like to track and click ‘See details’

  • Select the “track item” to display delivery details

  • You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.

We will also send regular updates via email My Account Inbox or App push notifications.

products

If you are having trouble adding products to your cart please make sure that you have made all relevant size and color selections. If you still have problems this may mean that the item you are trying to buy is sold out.


For additional support contact us at 08135194530. Our hours of operations are 8am - 8pm on Mondays to Sundays.

products

Please note such products carrying the tag For byte-buy Vendors Only are reserved to eligible byte-buy sellers only, to ensure we deliver your orders in a packaging that meets our standard and your expectations. Therefore, you are not entitled to purchase such products unless you have an active byte-buy seller account.

byte-buy express

byte-buy Express is a premium delivery service, which offers a fast delivery for eligible products. When you see the byte-buy Express badge on a product listing, it means that the item is stored in a byte-buy warehouse and is ready for immediate shipment. Orders placed with byte-buy Express are processed quickly, and the items are shipped directly from the warehouse to your doorstep/pickup station.

byte-buy express

byte-buy Express works by storing eligible products in byte-buy’s warehouses for faster order processing. Once an order is placed, the item is directly shipped from the warehouse to your delivery address, ensuring faster, and reliable delivery compared to regular shipping options.

byte-buy express

To benefit from free and fast delivery with byte-buy Express, it is necessary to select byte-buy Express items and ensure that the order value reaches 14,999 Nigerian Naira (NGN) for byte-buy pickup station and 99,999 Nigerian Naira (NGN) for door delivery. By meeting this order value threshold and choosing eligible byte-buy Express items, you can enjoy the benefits of free and fast delivery services.

byte-buy express

Cities that benefit from free delivery with Jumia Express are as follows:


  • Door delivery: Lagos, Abuja, Ibadan, Warri, Benin, Abeokuta, and Portharcourt.
  • Pickup Stations: Lagos, Abuja, Ibadan, Benin, Abeokuta, and Portharcourt.

byte-buy express

byte-buy express guarantees express delivery. Each product is packaged meticulously by byte-buy, who validates it with outstanding quality control.byte-buy express processes orders swiftly and products are delivered straight to your door or a pickup station after leaving the warehouse. Find the benefits below:

  • Fast delivery
  • Free delivery (in certain cities)
  • Quality product assured.

byte-buy express

No, byte-buy express is not available for all products.

byte-buy express

Identifying a byte-buy express item is super easy; all you have to do is look for the item that has the byte-buy express badge.

byte-buy express

No, there are no additional fees for using byte-buy express.

byte-buy express

byte-buy express items are delivered faster than other delivery options. You can find our delivery timeline here.

byte-buy express

Yes, byte-buy express is available nationwide.

byte-buy express

At the moment, Jumia does not offer replacement or exchange of an item; however, you can still return your byte-buy express item if it is wrong or defective and receive a full refund.

byte-buy express

No, there are no restrictions or limitations on byte-buy express deliveries.

byte-buy express

No, you cannot choose a specific delivery time for your delivery. byte-buy express items are delivered fast; you can find our delivery timeline here.

byte-buy express

If you have any issues with your delivery, all you need to do is track your order here, and you can also chat with us via our livechat if you have any additional queries.

sell on byte-buy

byte-buy Marketplace is an e-commerce platform that allows businesses and individuals to sell their products online to a large customer base.

sell on byte-buy

To become a byte-buy Markertplace seller, you need to register as a vendor on the byte-buy website, submit your product catalog, and start selling.

sell on byte-buy

You can sell a wide range of products, including fashion, electronics, home and appliances, health and beauty, and many others.

sell on byte-buy

Opening a store on byte-buy is absolutely free. You can open a store at any time and start selling as quickly as you can upload your products online; though there are fees and commissions for delivered products.

sell on byte-buy

byte-buy Marketplace supports a variety of payment options, including cash on delivery, bank transfers, mobile and online payments.

sell on byte-buy

To list your products on byte-buy Marketplace, you need to create a seller account, complete the new seller training, provide product details, and upload product images.

sell on byte-buy

byte-buy Marketplace has a returns and refund policy in place to handle customer complaints and ensure a smooth customer experience.

sell on byte-buy

byte-buy Marketplace provides a variety of support services to its sellers, including training, account management, marketing support, and vendor support service.

sell on byte-buy

byte-buy Marketplace handles all the shipping and delivery towards the customer for all products that are sold on the platform.

sell on byte-buy

Sellers receive payments for their sales on byte-buy Marketplace through bank transfers or mobile money payments.

pickup station

A Pickup Station is a physical location where goods are ordered online and can be picked up. They are usually located in easily accessible locations and makes it convenient for shoppers to collect their orders without having to wait at home for a delivery.

pickup station

Yes, to pick up an item at the pickup station it is cheaper than a door delivery method.

pickup station

When you select a pickup station, you will receive a notification via Email, Inbox, SMS, and Push Notification regarding the delivery timeline on when to expect your order and it allows shoppers to collect their orders at a time that is convenient for them, rather than waiting for a delivery during a specific time window.

pickup station

At the point of selecting your preferred delivery method while placing an order, please follow the steps below:

  1. Select Pickup station
  2. Click on Change
  3. Select your region and browse through the cities close to you and confirm the pickup address that pops up.
  4. Click on Select Pickup Station.

Also, please click here to check the various pickup stations available.

pickup station

You will be required to come along with an Identification Card and the order details which included (Order number, Tracking number of the item and the name of the item).

pickup station

You will receive an Email/SMS notification once your order arrives at the Pickup Station.

pickup station

You are required to pick up your item within 5 business days, otherwise it will be canceled.

pickup station

If you need to return an item, you can easily select “I want to drop it off at a pickup station” while creating a return online. Please click here to proceed with your preferred return method.



If you're not satisfied with your purchase, Byte-buy makes it easy for you to return your items and receive a refund. To create a return, simply follow these easy steps.


All items must be in their original condition and packaging to be eligible for a return. Don’t forget to keep your invoice with you.



Return policy guidelines

  • You can initiate a return within 7 days for ALL eligible items if you receive a wrong, damaged, defective, or counterfeit item.
  • When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.
  • Remove any passwords from devices being returned, otherwise the return will be invalid.
  • You can request a return if you have changed your mind about an item, but some items (e.g. swimwear, underwear, cosmetics, food supplements) cannot be returned for hygiene and security reasons.


Please note that items must meet Byte-buy's return policy guidelines to be eligible for a refund. Byte-buy is committed to accepting returned products in line with applicable consumer protection legislation and guidelines.



Initiate your return :



Step 1:Log in to your Jumia account and click on "ORDERS".



Step 2: Choose the item you want to return and Click on "See Details".




Step 3:Proceed to click on "request a return".




Step 4:Select the quantity and return reason. Give more details to help us understand the issue and proceed to click on "Next".




Step 5: On the return method page, proceed to click on "Next"




Step 6: Ensure you choose the closest city to your address, tick the PUS of your choice and click on "Select Station" .




Step 7:Select your refund method.




Step 8:Review your information and submit your return request.


Refund and Return Timelines

All you need to know about our returns and refunds timelines can be seen below:

For returns, business days are Monday to Friday; (Saturdays are excluded for some pickup stations) and do not include public holidays.



  1. Return Drop Off Timeline:

    The time starts from the day you request a return and drop your returns at one of our PICK-UP STATIONS. You can create a return online.



    Once the return is created,please ensure you drop off your item(s) promptly. If the package is not dropped off within 3 business days of creating the return request, it will be canceled.



    Refund and Return Timeline
    Tiers Return Drop-Off Refund Timeline
    Tier 1
    Lagos    		 Drop-off completed within:
    1–3 Business Days    		 Refund processed within:
    4–7 Business Days
    Tier 2
    Abeokuta, Ibadan    		 Refund processed within:
    4–7 Business Days
    Tier 3
    Abuja, Akure, Benin, Ilorin, Port Harcourt    		 Refund processed within:
    5–9 Business Days
    Tier 4
    Other Cities    		 Refund processed within:
    6–12 Business Days

  2. Refund Timeline:

    The refund time starts from the day the item is validated that it has been received at the pickup station to the day the refund process is completed.

    Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.



If your return request is validated, byte-buy will proceed with the refund. Note: It may take 3 to 10 business days for your bank to process and credit the funds back to your account once the refund is completed by byte-buy.



  • For Bank cards (Visa/Mastercard), the refund narration will be RFND E-Cart Internet.
  • For Verve cards, the refund narration will be IPG/Customer Ref.
  • For Bank transfers, the refund narration will be JumiaPay/MNFY.
  • For Mobile Money, the refund narration will reflect the specific payment instrument utilized.
  • For Paystack, the refund narration will be Paystack Finance Refund.


  • - If you used byte-buy store credit to pay, the refund will be credited to your Jumia account as store credit within 24 hours.
  • - If you used Credpal payment, the refund will be processed into the Credpal account depending on the payment plan.
  • - If you used Voucher to pay, the refund voucher will be processed within 24 hours and sent to your email.


We hope this guide has been helpful. Happy Shopping!

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